Refund Policy

At Falcon Car Rental Nigeria, we aim to be fair and transparent with every booking. This policy explains when you can cancel and how refunds are handled.

Cancellation windows

• More than 48 hours before pickup: Full refund issued to the original payment method. Any payment-processor fees are deducted if they are non-recoverable.
• Between 24 and 48 hours before pickup: 50% refund of the total rental amount. The remaining balance is kept as a cancellation fee.
• Less than 24 hours before pickup, no-show, or early return: No refund. The full rental amount is charged.

Chauffeur and event bookings

Weddings, VIP events, multi-day chauffeur packages and special-occasion bookings may require a non-refundable deposit or have a different cancellation window. The exact terms are confirmed before payment.

Failed deliveries or our fault

If we cannot provide the confirmed vehicle or chauffeur due to a breakdown, accident, or internal error, you may choose a full refund or a booking credit for a future rental.

How to request a refund

Send your booking reference and reason for cancellation through the same channel you used to book (WhatsApp or email on your confirmation). Approved refunds are processed within 5–10 business days.

Security deposits

Refundable security deposits for self-drive rentals are returned after the vehicle is inspected and any outstanding tolls, fines or damage charges are settled.